Draft — pending legal review. This page is a placeholder so the link works; it is not yet reviewed or approved counsel-side legal terms, and nothing here should be treated as a binding privacy commitment until that review is complete.

Privacy Policy

Last updated: draft, not yet published

1. What We Collect

Account and billing information you provide; conversation content your agents handle (chat/voice transcripts) so you can review, train, and correct your agents; and usage/telemetry data needed to operate and bill the Service.

2. How We Use It

To operate your agents, generate analytics for your dashboard, process billing, and improve platform reliability. We do not sell your data or your end customers’ data to third parties.

3. Tenant Isolation

Your data is isolated from other tenants at the database level. Documents you upload to a clinic-facing agent’s inbox are encrypted at rest, scanned for malware on intake, and processed through a document pipeline that never sends document content to a third-party cloud vendor for that step.

4. Third-Party Processors

Depending on which integrations you enable, your data may pass through the specific providers you connect (e.g. your own telephony, calendar, CRM, or payment provider) — those providers’ own privacy terms apply to that processing. We use LLM providers to generate agent responses; conversation content sent to a provider is limited to what a turn requires.

5. Data Retention and Deletion

You can request deletion of your tenant’s data by contacting us. We retain data only as long as needed to operate the Service and meet legal obligations.

6. Contact

Questions about this policy, or to request access/deletion of your data: support@ascenai.com.